FREQUENTLY ASKED QUESTIONS
1.
Now I have found the cottage how can I book?
We always like to talk to our guests, so you can book over the phone by simply calling Amanda on 07816 281016 or Susan on 07891 608322
Alternatively simply send your enquiry to amanda@welliesandwindbreaks.co.uk and we will be able to answer any questions you may have
2.
How can I pay?
Bank transfer - please call for details.
3.
What is a provisional hold?
We understand that you might not be able to make a decision right away so we are able to provisionally hold your booking for up to 48 hours at our discretion. Please make it clear when making your booking.
4.
How many nights can I stay for?
As many as you like! The rates are all as advertised on the availability calendar, however we will always do our best to accommodate your preferred dates. The decision is at our discretion so please phone or email and ask.
5.
How far is the train station?
The nearest train station is Chichester (direct trains from London Victoria take 85 minutes). West Wittering is a short 8 mile drive from Chichester. Taxis are available at the station, however we advise that you pre-book as there can be limited availability during the summer months.
6.
Can I bring my dog / pets with me?
We welcome well behaved pets at the cottage. Bookings with a dog will have an additional cleaning charge of £30 per pet for each week of your stay. This is due when you pay the balance of your booking.
Please bear in mind that pets are only accepted on the strict understanding that:
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They are never left alone in the property
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They are kept under control at all times
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Guests will bring bedding/baskets and food bowls for their pets
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They are not permitted in bedrooms or on furniture
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The garden should not be considered dog proof.
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Breeds of dogs which are categorized within the Dangerous Dogs Act (which may be amended from time to time) or any other dangerous dog list in the United Kingdom will not be allowed on the property.
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All pets are up to date with flea and worming treatments
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Guests accept total responsibility for their pet/s and the pets actions e.g. cleaning up mess etc and being financially responsible for any damage caused.
Failure to comply will see guests held liable for ensuing problems and associated costs and they will be asked to immediately vacate the property.
Other pets may be accepted at our discretion. Please enquire at the time of booking.
7.
What time can I arrive?
You can arrive at the cottage any time from 4pm on your arrival day unless otherwise stated. We ask you vacate the property by 10am on your departure day in order for the cleaners to prepare the property for the next guest. Failure to do so may incur extra cost.
8.
What if there is a problem?
Prior to your arrival you will be given a name and telephone number to contact before and during your stay for any queries or issues that may arise. Please note that we live locally therefore in unlikely event that you do encounter any problems these can be remedied very quickly.
9.
I have allergies, what should I do?
If any member of the holiday party suffers from an allergy to pets or suffers from any other allergies, please advise at time of booking. We will not be held responsible for any loss, damage, expenses or costs incurred and refunds cannot be considered due to allergic reactions.
10.
Will bed linen or towels be provided at the cottage?
Bed linen is provided and the beds will be made up for your arrival. A change of bed linen will be provided ONLY if requested for bookings of 2 weeks or more. Please let us know on your booking form if a change of linen is required. We recommend that you bring rubber undersheets/waterproof protectors for young children. Cot bedding is not provided.
Towels are also provided but please note these are for household use only, not for the beach and you will be liable for any damage or loss incurred.
11.
How much do I need to pay now?
We require a deposit of 30% of the total cost of your stay plus any extras at the time of booking. The balance is due four weeks prior to your arrival. We also require a damage deposit of £500 which will be refunded within 72 hours of your departure subject to inspection of the property.
NB: If you book less than 4 weeks before your arrival date we will require you to pay the amount in full at the time of booking.
12.
What is your cancellation policy?
Should you need to cancel a reservation for whatever reason, this must be requested in writing to admin@rosemarycottagewestwittering.com or via the contact page of the website.
We will attempt to re-let the cottage on receipt of cancellation and if we are successful we will refund you for monies paid minus an administrative fee for £50.00 per booking. If we are only able to re-let the cottage for part of the period booked we will refund an amount equal to the monies paid less (1) the rental for the period that is not re-let and (2) an administrative charge of £50.00 per booking. If we unable to re-let the cottage for the period booked you remain liable for the final payment on the due date as indicated in the Payment section. If we are successful in re-letting the property for the whole or part of the period of the booking after the client has made the final payment, the client will be reimbursed in accordance with the refund conditions above.
We advise that you take out separate holiday cancellation insurance.
13.
Is the cottage cleaned during our stay?
The cottage is cleaned and beds made up prior to your arrival. There will be an additional clean arranged for each additional week of your stay.
14.
What will I expect to find in the property?
You will find a comprehensive file of Visitor Notes plus a selection of leaflets giving detailed information about local activities. The kitchen is well equipped and includes a microwave and Coffee machine.
For young families we provide a highchair, and a travel-cot (however we do not supply cot sheets).
Please email us to enquire about specific pieces of equipment - we will always do our best to help. Additional charges may apply.